Start inside the app
Open Operations Suite in Shopify Admin, choose Help, and submit the support form. This securely connects your request to the correct store and creates one trackable support ticket.
Describe the problem
Tell us which tool you used, the relevant row number or non-sensitive identifier, the exact message shown, and what you expected to happen.
Keep data safe
Never send passwords, access tokens, payment-card details, or a complete customer database. Remove unrelated personal information from screenshots and samples.
Need to contact us directly?
Use the public contact form if you cannot open the app. Your message becomes a trackable support ticket, and we aim to acknowledge it within two business days.
Before submitting a ticket
- Download a fresh template from Operations Suite.
- Keep the template headings unchanged.
- Confirm every required field contains the expected type of value.
- Read the row's Notes or message column in the result table.
- Retry only rows that still need a change.
Billing and plan help
Open Billing inside Operations Suite to review your current plan. Shopify securely hosts paid-plan approval and subscription management. If you cancel renewal, the app preserves paid access through the confirmed current billing period before returning the store to Free.
What happens after you contact us
Your message becomes one ticket. An authorized Operations Suite support user can review it, assign an owner, update its status, keep internal troubleshooting notes, and reply to the contact email you supplied.